To place an order, simply browse our website and select the product(s) you wish to purchase. Add them to your cart, proceed to checkout, and follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you will receive an order confirmation email.

Once an order has been placed, we cannot guarantee any changes. However, if you need to modify your order, please contact our customer support team as soon as possible. They will assist you and accommodate your request if the order hasn't been processed or shipped yet.

Yes, we take the security of your payment information seriously. Our website uses encryption and secure payment gateways to protect your data during the checkout process. We adhere to industry-standard security practices to ensure a safe and secure shopping experience.

Tax is calculated and applied based on your shipping address and local tax regulations. The appropriate taxes will be added to your order during the checkout process. The specific tax amount will be displayed before you confirm your purchase.

If a product is listed as out of stock on our website, you may not be able to order it at that time. However, you can sign up for email notifications to be informed when the item is back in stock. Alternatively, you can contact our customer support team to inquire about availability and potential restocking dates.

Yes, most of our products come with a manufacturer's warranty. The warranty duration and terms may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty information.

Absolutely. We ensure packing the product with standard shipping so that you receive the product without any sort of damage. In the remote case of your instrument getting damaged during shipping, you are entitled to a replacement or a full refund as per your preference. However please take photos and video evidence if the package received is damaged. so, we will be able to treat your case quickly and to your satisfaction.

You can request to cancel your order within 24 hours of placing it. However, if your order has already been processed, packed, or shipped, we may not be able to cancel it. Contact our customer support team as soon as possible for assistance.

If you need to make changes to your order, such as modifying the quantity, adding or removing items, or changing the shipping address, please contact our customer support team. They will assist you in making the necessary changes, if possible before the order is packed.

If you wish to cancel only a portion of your order, please contact our customer support team with the specific details of the items you want to cancel. They will review your request and assist you accordingly, depending on the order's status and feasibility.

Orders for customized or personalized products may have different cancellation policies due to the unique nature of these items. Please contact our customer support team as soon as possible to inquire about the cancellation options for your specific order.

If you receive an order that you have already canceled, please contact our customer support team immediately. They will guide you through the return process and ensure that you are appropriately refunded.

If your order has already been marked as "Shipped" or "Out for Delivery," it may be challenging to cancel it. However, please contact our customer support team as soon as possible, and they will assist you.

If you selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 15-30 days from the time of order cancellation.

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on a website. Any amount paid will be credited into the same payment mode using which the payment was made

Yes, we offer exchanges for products if you received any defective items. You can exchange the item within 15 days of delivery, provided it is in its original condition with all packaging and tags intact.

To initiate an exchange, please visit the My Orders page, select the desired order, click the exchange button, fill in the respective details, and submit .

No, you can't exchange an item for a different model or brand. Please contact our customer support team to discuss your specific exchange requirements.

If you receive a damaged or defective item, please apply for an exchange of the product or contact our customer support. We will arrange an exchange, and cover any shipping costs associated with the exchange. Our priority is to ensure that you receive a functional and high-quality product.

The duration of the exchange process can vary depending on factors such as your location, shipping times, and product availability. We strive to process exchanges as quickly as possible, and our customer support team will provide you with an estimated timeline based on your specific circumstances.

Generally, we only accept exchanges for items that are in their original condition with all packaging and tags intact. However, certain exceptions may apply for defective products covered by warranty. Please contact our customer support team to discuss your specific situation.

If the item you want to exchange is out of stock, we will work with you to find a suitable alternative or provide you with a refund. Our customer support team will assist you in exploring available options to ensure your satisfaction.

When returning an item for an exchange, please include the image of the product in its original packaging, tags, and any relevant accessories. Additionally, provide a clear description of the reason for the exchange and your desired replacement item, if applicable. This will help us process your exchange more efficiently.

Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

This may have happened, if the item you exchange is used, or damaged, or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund. For more details, please call our customer care.

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site

That's just our thing! Our expert team is constantly updated about products and upcoming technology. Give us a call at 9940046621 and we will help you go through your purchase smoothly.

We absolutely will. There are a lot of products in the music industry that release into the market every year. Sometimes we are unable to upload certain products on the website. This does not mean that we cannot find it for you. We will try our best to find the product that you desire and give proper alternatives in case the product you asked for has been discontinued by the manufacturer.

We may have special offers or pricing available for bulk or wholesale purchases. If you are interested in making a bulk purchase, please reach out to our customer support team or sales department, and they will provide you with the necessary information and assist you accordingly.